Moss Golf Tours - Booking Terms and Conditions


All bookings are made and accepted in accordance with the following terms and conditions which form the basis of your contract with Moss Golf Tours.

Deposit and booking confirmation

The person making the booking does so on behalf of all members of the group and is responsible to Moss Golf Tours for all payments in respect of the booking. All requests are allocated a booking reference number. We will advise if we are able to provide the tour as requested at which point we require a deposit of 30% of the total cost. If the booking request is made within 8 weeks of your arrival date we will require full payment at the time of booking. Once the deposit payment is received, we will confirm your booking and tour arrangements. From this point a contract exists between us.

Payment of final balance

Final payment of the balance is due 8 weeks prior to the start of your tour. If the payment is not received by the due date Moss Golf Tours reserves the right to cancel your booking in its entirety. In such event the deposit will not be refunded. Please note you may not receive a reminder that the final payment is due.

If you alter your booking

We will endeavour to accommodate any changes you wish to make to your tour up to 8 weeks prior to arrival. All changes must be advised to Moss Golf Tours in writing by the person in whose name the booking is made, quoting the booking reference. Such changes will be subject to an administration fee of £50 each. Non-refundable deposits and prepayments already made may be lost. Any alterations within 8 weeks of your arrival will be treated as a cancellation and cancellation charges, as set out below, will apply.

Cancellation charges

More than 60 days before arrival - Deposit only.
30-60 days before arrival - 75% of total cost.
30 days or less before arrival - 100% of total cost.

Changes by Moss Golf Tours

We will not cancel your booking after the date the balance is due unless it is necessary to do so as a result of force majeure or you have failed to pay the invoice balance. In the unlikely event we have to cancel your holiday we will offer you another holiday of at least similar standard or a refund of all monies paid within 14 days of your decision not to accept the alternative offered.

We make every effort to ensure the accuracy of our descriptions of services, accommodation and information provided. However we are not always able to control all elements of the tour and it is possible that facilities may be withdrawn or changed due to weather conditions, maintenance, or other circumstances beyond our control. We will advise you of any major changes of which we are aware.

Force majeure

Moss Golf Tours will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.

Holiday prices

We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed except as a result of government action. In such a case we will absorb the first 2% of any increase in the tour price. Should the increase exceed 10% of the total tour cost you will be entitled to cancel the tour and receive a full refund of all money paid. If you decide to cancel you must exercise your right to do so within 14 days of the date of the surcharge invoice.

Our responsibilities

Moss Golf Tours shall provide your travel arrangements in accordance with the contract and accept responsibility for any loss or damage caused by our employees. We will give all reasonable help in resolving any dispute with independent third parties.

However, all tickets or vouchers are issued by Moss Golf Tours and all arrangements for transport and accommodation are made by us on the condition that we shall not be liable for injury, damage, loss, accident or delay which may be caused by defects in the transport vehicle or by the negligence of the vehicle driver. We shall not be responsible for, or accept liability for death, personal injury or illness caused to you or to any member of your group.

Your responsibilities

We strongly recommend for your own protection that you take out insurance to cover you in the event of forced cancellation, loss or damage of luggage, personal injury, accident or illness. We also strongly recommend that if using a hire car you take out comprehensive car insurance for the duration of your tour.

It is your responsibility to ensure that each member of your tour group possesses all the necessary passports, visas, health certificates as required by law, as well as golf handicap certificates, drivers licences and any other travel documentation. Moss Golf Tours will not be liable for loss of service or extra expenses incurred due to a lack of such documentation.

No credit or refund will be given for any unused services included in the tour price or for any lost, mislaid or destroyed travel documents.

Behaviour

All members of the party are expected to conduct themselves in an appropriate manner. In the event that any member of the party causes damage to the golf course, at the accommodation or to the transport vehicles during your tour then you or the relevant member of your party will be liable for the cost of repairing or making good the damage.

Complaints

If you have a complaint while on tour you should immediately notify the local supplier (hotel, golf course, car rental company or taxi company) and inform Moss Golf Tours at the earliest opportunity. If the matter is not resolved full details must be forwarded in writing to our office within 28 days. If you do not act immediately and Moss Golf Tours or our suppliers are left unaware of the problem it will not be possible for us to resolve your complaint and you effectively forfeit any claims against us.

Jurisdiction

This contract shall be governed by and interpreted in accordance with the Law of Scotland. Both Moss Golf Tours and you, the client, agree to submit to the exclusive jurisdiction of the Scottish Courts.

Golf Related Information

Handicap certificate

We require all members of your group to carry current handicap certificates. Many courses will require handicap certificates before accepting visitors on the course. Moss Golf Tours will advise you at the time of booking if any of the courses on the tour have a maximum handicap restriction. We accept no responsibility if you are refused play due to an inability to comply with the course's requirements.

Dress code

Appropriate dress should be worn at all times on the course and in the clubhouse. Your travel details and welcome pack will advise the requirements at each course on your tour. Moss Golf Tours accepts no responsibility if any of the group are refused access to the course or the clubhouse due to inappropriate attire.

Tee-Times

We will make every endeavour to confirm your requested tee-times but courses do reserve the right to alter preferred tee-times. We will always offer you the nearest possible alternative. Most Scottish courses will allow two ball groups if requested, but on some occasions due to a high volume of players you may be requested to pair up with other golfers to play as a four ball.

Playing Conditions

Although the standard of the courses we have selected is generally excellent we are unable to always be aware of when course maintenance may be undertaken. Moss Golf Tours can therefore not be held responsible for the condition of the golf courses during your tour.


Tailor-Made Scotland Limited

T/A Moss Golf Tours
An Tearmann
Churach Road
Aghada
Co. Cork
Ireland

Telephone - +353 65 671 5140
Email - info@moss-golf-tours.com

Registered in Scotland SC248301